ONLINE REPUTATION MANAGEMENT,
NOW SIMPLIFIED !
RepuFact is our next generation leading online reputation management solution which explores multiple online sources to give you a consolidated view on what your customers are saying about you online. But that’s just the beginning, your reviews are analysed and translated into meaningful insights, metrics & actionable activities with a few simple clicks.
BOOST RANKING ON IMPORTANT REVIEW AND OTA SITES
Each site rates customer experience on different aspects. Identify shortfalls across important target sites and gain deeper information to improvise review quality and rating parameters.
MEASURE & TRACK PERFORMANCE
Get inward attention on departments, processes and people that are key to the customer satisfaction story. Set improvisation milestones at various levels of the organisation and measure success.
GROW DIRECT BOOKINGS
A good spread of reviews across multiple sources not only excite search engines but also drives customers to your hotel websites. Track your competitor hotels on performance and ratings across all metrics. Identify the Do’s and Don’ts and set goals to stand out against competition.
RESPOND TO REVIEWS
Whether you have to write directly to the customers OR simply communicate with the site admin OR post replies to reviews directly onsite, all this is made possible with simple action features tagged to each review
Empower your hotel with the industry leading reputation
management platform, Contact us now.
ENGAGING YOUR GUESTS AND GETTING
FEEDBACK HAS NEVER BEEN EASIER
Repufact- Engage is your single port of call when it comes to managing guest satisfaction surveys. Our central dashboard gives you a complete view and actionable information from on real-time basis, while allowing prompt interactions and engagement with customers and monitoring performance.
Our partnerships allow you to participate in reviews generation programs of TripAdvisor and other integrated sources and also push captured reviews as user generated content to Google feeds for search engine optimization.
ONSITE & OFFSITE
Create target specific surveys for Tablets, Mobiles or Emails to engage your guests while they are in-house or post check-out using our easy to use feedback-designer solution. Provide guests with simplified user experience and achieve higher survey participation rate.
FULLY FLEXIBLE &
Choose questions and answer methods from our hospitality specific libraries and customize the same or simply create an entire new survey to match your requirements. Define your own terminologies to add uniqueness and build creative content.
IMPROVE SITE RANKING
Define a survey score at multiple levels by tagging Questions/ Sub-Questions to Department, Key Performance Indicators and even to the Keywords to obtain a holistic yet well analysed sentiment rating.
PUBLISH & MARKET YOUR
Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Flash guest feedbacks on social media sites and grow your community and followers.
Engage your guests, learn, adapt deliver and evolve your
value proposition Contact us now
REQUEST A DEMO
Embrace the technology and give your business the edge,
contact us now for a demo and more information.